Powerful Platform Built for
Businesses & Contact Centers
“This is a God Send. Lower cost and way more features. I'm finally hitting my quotas. ”
-Sarah, TNT Agency, Buffalo
About the NOLA TEAM
Our Core Values
WHAT WE ARE!
WHAT WE ARE NOT!
Boring
Conformists
Conventional
Close Minded
Judgemental
Cliche
Stereotypical
Automating communication across all channels with customizable features tailored to the wants of your client base while also managing your business needs on one easy-to-use all-in-one platform. We happily serve Business to People to Business!
NOLA works with PEOPLE who want to improve the lives of the business teams they lead. Our goal is to advance lives and show the teams' value that supports the front line of contact centers worldwide. This is why we focus our efforts on helping companies with values that align with our own.
Industries
Small Business
Solar Companies
Warranty Companies
Sales Companies
Loan Companies
Legal Collections
Telemarketing Companies
Sales Companies
Marketing Companies
SEO Companies
Contact Centers
Customer Service Companies
Car Dealerships
Roofing Companies
Doctor Offices
Spas
Hotels
Hospitals
others...
Republican Candidates
Democrat Candidates
Political Campaigns
Insurance Companies
Charitable Organizations
Hospitals
Real Estate Companies
Cruise lines
Travel Agents
Banks
Non-Profits
Credit Unions
Business Loan Companies
Medical Clinics
Dental Offices
Billing Departments
Medical Billing
and more...
The Busy, No-Nonsense Team Leader
We cover ALL costs to set up, configure and train you on your entire system.
You get built-in protection, so your team stays within the law but can perform at the highest level.
No annoying contracts. Just cover your usage so you're able to ramp up at your own speed.
Imagine being able to see every detail of everyone's performance and being in total control
You get built-in protection so your team stays within the law but is able to perform at the highest level
Calling, texting, Voicemails, social media, emails... using your highest-performing campaigns
Built-in IVR, Predictive dialer, big broadcasts, local number display, conversation tagging, call whisper, barge in, payment negotiator, and much more
Sick of paying for extra costs for add-ons?
NOLA Omnichannel standard features built-In
Telecommunication
✓ Voice Broadcast
✓ Power Dialer
✓ Predictive Dialer
✓ Inbound Blended Dialer
✓ Press 1 Campaign
✓ Text Enabled Dialer
✓ Ringless Voice Campaigns
✓ Retargeting
✓ Deaf (TDD)
✓ Dynamic CallerID
✓ Cell Phone Scrub
Messaging
✓ Mass Texting
✓ Text Messaging
✓ Peer to Peer Texting
✓ Website Chat
✓ Social Media Chat
✓ Internal Chat, Video, Phone
✓ Internal File Sharing
✓ Internal Video Conference
✓ Video Chat
✓ Reply Back Messaging
✓ Artificial Intelligence (AI)
Automation
✓ Email Scheduling
✓ Text Messaging
✓ Phone Reminders
✓ Drip Campaign \Trigger, Delay,
✓ Retargeting
✓ RVD Scheduling
✓ Appointment Reminders
Admin Dashboard
✓ KPI Call Center Tracking
✓ Agent Tracking
✓ Agent Time Management
✓ Payment Tracking / Reporting
✓ Portfolio Management
✓ Payment Reminders
✓ Inbound IVR
✓ Predictive IVR
✓ Intelligent Routing System
✓ Call Whisper and Barge in
✓ Broadcast KPI Tracking
✓ Live Agent Call Monitoring
NOLA FAQ
We built NOLA initially to help solve our own problem in the recovery industry. Still, it is built for any business or call centers with a sales team or anyone looking to manage clients using an all-in-one platform.
Does your software provide multi-channel communication for consumers?
Short answer. yes. We are an Omnichannel CRM software which means we have multichannel integrated old school Fax, IVR, Broadcast, Predictive, Phone, Email, SMS, Ringless, Web chat, Video, etc.
Is your system flexible enough to allow me to adapt to new clients?
Short answer. yes. We built the software for ease of use onboarding & scalability
Our system comes with the tools necessary to create compliance tracking files and fields within the database.
Short answer. Absolutely! Before adding new updates to NOLA, we ask our sounding board console, "Our Clients," and all are involved in the improvement process.
Short answer. Absolutely! We started as an autodialer software, then we just got Curious George with it :) and kept building.
Absolutely!
Credit and Collections Call Center Software, KPIs, Dialers, Cloud-Based Debt Collection Software, Automation, Gamification, Compliance, Technology, CRM Advancements, and side topics like Funny Quotes, Rants, Silicon Valley The Show, etc. |
Happy Customers
on products & customer service...
★★★★★ Call Center Industry
"If your platform isn’t ready for today’s customers, then not much else matters." - Adam
★★★★★ Debt Collection Industry
"I wish I had found NOLA when I first started my collection business. Love the SMS feature and all in one follow-up... Flawless! " - Jordan
★★★★★ BPO / Call Center Industry
"Best Prices in The Recovery Industry! Nola All in One is a Game Changer! " - David C.
★★★★★ Credit & Debt Collection Industry
I've Used 9 Different Debt Collection Software Systems throughout my 30-year career in the Accounts Recovery Industry–
This is By Far the Best!" - Roger M.
★★★★★ Debt Buying & Debt Collection Industry
Your Team is One of The Best I Have Ever Worked With - Patrick W.
Company
About Us
Blog
Product
Integration
IVR / Phone
Portfolio Mangement
We are Now Hiring! Click for an Interview and join the NOLA Nerd Network!
Phone: 1-833-958-1381
Sales: sales@omninola.com
Support: support@omninola.com
Location: Boise, Idaho
Veteran Owned Company
© 2021 NOLA AUTOMATION. All rights reserved.