1. Customer Satisfaction
This point should always be on top of your list when you evaluate the customer services for a call center. Customer satisfaction is extremely important and it determines the type of experience your customers have when they interact with your business. If your customers are satisfied with your services, they will probably come back to you rather than going anywhere else. A lot of call centers use various survey tools to get the customer’s feedback. This metric gives a good indication of whether your customer service is going well or not. In case your customers are not as much satisfied with the services, there is always room for improvement; therefore, you can work on enhancing customer services.